Redesigning HR processes to reduce costs by 38% Now that’s smart.TM

As the hospital continued to build new facilities to accommodate growth, the Human Resources department required the ability to leverage new technologies to transform the HR department from transactional to strategic. With complex and costly healthcare ERP system configurations, inefficient talent recruiting and onboarding processes, limited self-service functionality and outdated business processes, the HR department was faced with an inability to scale to accommodate rapid growth. In response, executives needed the ability to outsource major HR functions to a third-party provider and redesign core HR departments to provide more strategic business services.

PMO Consulting Solution

The client organization engaged Darby to support the business transformation and process redesign of the company’s human resources department. To support the outsourcing of core HR services and enable the integration of employee self -service, Darby managed the coordination of stakeholder engagement and process redesign sessions to identify current state processes and provide requirements into the design of the employee self-service portal and back-office support processes.


The client successfully deployed employee self-service to all its hospitals, realized a 38% reduction in costs from efficiencies and enabled existing HR staff to focus on value-added HR support and services.

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